Return Policy

We offer a 7-day satisfaction guarantee on all items purchased through www.gumelen.com.
You may return items for a refund within 7 calendar days of the delivery date.

To be eligible for a return, items must meet the following requirements:

Items must be returned in their original packaging.
Product tags must be intact.
Items must not show any signs of wear or use.
For eligible returns, please contact us at info@gumelen.com within 7 days of receiving your order. We will provide a return address, but you are responsible for return shipping costs and customs duties. Shipping costs and customs duties are non-refundable.

You may return your package via UPS or DHL. You may also use your own shipping carrier if you prefer. However, we are not liable for lost packages; if your package is lost or damaged during transit, we will be unable to process the exchange. We strongly recommend that you insure your package for the full value of the returned items.

If it is determined that gemstones or silver jewelry have been damaged due to wear or use, or if the returned item shows signs of use, or if the weight of the returned agarwood does not match the weight of the item shipped, the associated costs may be deducted from your refund.

Once your return package arrives at our facility, please allow up to 7 business days for processing. After inspection, we will issue a refund via your original payment method and send you a refund confirmation notice.

Since all our products are custom-made, we are under no legal obligation to accept returns. However, your satisfaction is of the utmost importance to us, which is why we are proud to offer this 7-day satisfaction guarantee.

General note

Please note that the size of the beads and designs affects how precisely we can adjust the fit. Because we work with beads and designs in a variety of sizes, slight size variations may occur and exact sizing may not always be possible. For example: requesting 7.5 inch instead of 7.4 inch has no impact. Also slight size variations may occur between previous orders because of different bead size or designs.

Please let us know if you need any assistance with this at info@gumelen.com

 

Exchange Policy

For items purchased through www.gumelen.com, we offer exchanges within 7 calendar days of delivery.

Items eligible for return must meet the following requirements:

The item must be returned in its original packaging.
The item’s tags must be intact.
The item must not show any signs of wear or use.
To request an eligible exchange, please contact us via email at info@gumelen.com within 7 days of delivery. We will provide the return address; you are responsible for the return shipping costs and any customs duties. Shipping costs and customs duties are non-refundable.

Please allow up to 7 business days for us to process and review your return or exchange request. We will notify you via email of the estimated time we expect to receive the replacement item.

You may return your package via UPS or DHL. You may also use your own shipping carrier if you prefer. However, we are not liable for lost packages; if your package is lost or damaged during transit, we will be unable to process the exchange. We strongly recommend that you insure your package for the full value of the returned items.

Order Cancellation Policy

If you need to cancel an order, please contact us via email within 24 hours of placing the order.